I highly recommend this shop to everyone. Doug is great and has a wonderful staff. We have used his shop on four or five different occasions and will continue to do so for all our repair needs. If you want it done to perfection then this is the place for you.J & D Madzik, Naugatuck, CT
Once again you have proven your expertise and credibility. Honestly, even my kids were impressed. Not only did you help me deal with the insurance, the rental car, you even replaced the spare tire cover and cleaned my car. You are so wonderful. We are blessed to have met you. Thank you so much. Your staff are so nice and friendly too. My experience will be broadcast all over as I can’t stop thanking you and believing that my car is fixed and looks brand new. We are so happy and pleased!!! More power to you and your staff. God Bless!Florence and Family, Hamden, CT
Excellent service above and beyond my expectations. The owner Doug Theroux took the time to explain the process and the work to be performed. Most importantly he followed through to the finish, making sure I was satisfied with the final product. He dealt with the insurance company, including drive to the Southington Police Department to pick up a copy of the accident report to expedite the evaluation and payment. Not only did they repair the damage, but took care of a few small scrapes and dents and a full detailing. You don’t see this kind of service anymore. I would definitely recommend Theroux Auto Body to anyone needing bodywork.Radu A. – Southington, CT
Simply the best experience we have ever had with a auto accident. Owner stayed involved thru entire process. He met with adjuster, managed the repair and the car came back in perfect condition. They detailed the entire car including buffing out some old scratches. This is the company you want handling your car repair!Ryan D. – Naugatuck, CT
Doug and his team are very professional and friendly. We were going on vacation and needed the SUV in 24 hours. Not only did they get the job done really fast, it looked like it had just come off the showroom floor! I recommend their excellent work to all my friends.Eileen R. – Hamden, CT
Excellent. Customer Service OFF THE CHARTS! Doug Theroux personally oversaw every step and detail, directly contacting both my insurance company and the paying insurance company to ensure everything was smooth and punctual. Matched the paint perfectly (to rest of vehicle). Arranged with insurance companies for transportation and a rental vehicle. Very communicative and extremely patient with my toddlers during the little wait we had (thanks to the blizzard!) We have moved further away, but I will drive the distance to take my vehicles back to Doug for body work!Elizabeth C. – Killingworth, CT
Doug Theroux is very “old school” and does a repair job right, from beginning to end. From help dealing with the adjuster to setting up a rental vehicle he handles everything, and does so very well. Theroux makes every effort to get you the right parts at the right price and makes sure the insurance company pays to repair your car back the way it was pre-accident. Our family has used him several times over the last several years and each time he has handle everything very well and we were happy with the final product.Dara E. – Wallingford, CT
It could not have gone better. I received an estimate immediately. Doug arranged to have a rental car delivered to my home and he and the Enterprise driver took my car into the shop. The repairs were done on time and the car was returned to me at my home. When I got it back I noted that Doug had not only fixed the required repairs, but he had also ordered a chrome strip to repair one with an inexplicable ding in it on the side of the car , and scrapes to my other bumper as well. The car was washed, waxed and in perfect condition when it was returned. No one gives this type of service, and it was all done with a smile. I highly recommend this company.Beverly K. – Woodbridge, CT
Mr. Theroux was very accommodating and helped me understand the procedure of what he was going to do. He was professional, courteous and very respectful. He was even kind enough to return the rental car for me.Sarah W. – West Haven, CT
They were very good and I rate them highly. They were intelligent, professional and explained what they were going to do. They were very punctual and responsive. The job went very well and my car is better than before it needed repair.Robert M. – Cheshire, CT
From the first call and email, to the time I picked up my car, the staff made it so easy. Doug and Vicki worked with me in tandem to keep me informed, and I had my car back much sooner than expected. Doug and his staff even pointed out and fixed problems with my car that I was unaware of, without going over budget. They even cleaned my car when it was done, inside and out. If you are ever in the position of needing car repairs, major or minor, I would recommend no other than Doug and his Team. Thanks to all of you- amazing work!! You folks went way above my expectations!!Kim M., Cromwell, CT
Thank you for the fine repair work on my Audi. From the second we dropped off the car, you made the process smooth and kept us well informed along the way. I especially appreciate you coordinating the rental vehicle. Your professionalism makes it easy to recommend Theroux to anyone who needs body work!Gary M., Hamden, CT
I just want to say thank you for the great job. Your work is impeccable and it is always a joy to work with you. In every regard the car looks better coming out of your shop then it did before the accident.Rick T., Hamden, CT
Thank you for making the whole process extremely smooth and easy. We appreciate all the hard work you put into this claim and for making our car whole after the accident. I’m always happy to give you referrals.Geoffrey E., Hamden, CT
Doug Theroux is a rare person. In today’s world, where excellent and service have become more and more uncommon, here is a man who sets very high standards and does not settle for merely acceptable. I needed Doug’s services for extensive and difficult repair work on my severely damaged car. He exceeded my expectations in every way, including returning the car for my use while still waiting for payment from the responsible party’s insurance company. I thank him for his excellent repair and restoration services, and his commitment, trustworthiness, character, and customer loyalty.Jane P., Guilford, CT
I thought I’d already seen “the best” when it came to service, quality and attention to detail in a business – – until I was referred to Theroux Collision following an accident. My car has never looked better and I truly appreciated their refreshing “We’ll take care of everything” service standards, especially when it came to dealing with the insurance adjusters. Doug and his crew made the repair and claims process painless and worry-free while doing a beautiful job with no shortcuts in quality. I would recommend this shop to family, friends and colleagues in a heartbeat!!!K. Larson, Milford, CT
Absolute top notch. Doug Theroux and his staff from receptionist to the guys who paint & polish are professional, beyond courteous, offer to go out of their way for you with sincerity and caring. The bathroom is spotless. The garage is the cleanest I’ve ever seen. Truly the best auto body repair shop ever!!!Jennifer Hartley, New Haven, CT
Thank you so much Doug. Your team did a magnificent job on the truck and it looks spectacular. Thank you so ,much for trying to work with them on the price. I am grateful to have an honest and truly wonderful person like you to work with. I must say that it is a pleasure doing business with you. One is never disappointed. The people that work for you are all extremely nice. I really mean that.Bob M
I was traveling to work a few months ago and a deer slammed right into the passenger side fender, and door. My car was a complete disaster. I was referred to Theroux and Co. by my brother in law who is also a mechanic- so he wouldn’t refer me to anybody who did bad work. I immediately contacted Doug (owner) who after explaining my situation was incredibly sympathetic. I got AAA to tow my vehicle there, but not before he asked me if I would like his staff to pick up my car free of charge. I explained that I had a baby and needed my car seat and couldn’t get it out of the car (tow truck driver from AAA was not any help) and once I got there near the end of the day- his staff removed it for me. From beginning to end, Doug and his staff were available, professional, and kept me up to speed every step of the way. From never having to use an auto body shop to needed this repair done quickly, they ended up fixing my entire car in about 2 1/2 weeks. I never had to deal with the adjuster, insurance company or any paperwork. Doug and his staff dealt with everything from the insurance company all the way down to the rental car. They were able to even have the rental car picked up that same day from the shop. I can’t say more great things about Doug and his staff. They also are not a typical repair facility looking to hose you and take your money. They clearly care about what they do and it shows. When I got my Jeep back, it looked better than from when I first bought it. Not only was the body work fabulous, the interior was spotless and clean.
I would highly recommend Theroux and Co for any auto body repair work that you might need. Great customer service and work from start to finish.
THANKS DOUG!Desiree D.
I have now brought 2 cars to Doug and my family also uses him as well. He goes above and beyond in customer service and goes out of his way to get the job done, including speaking with the insurance companies. He made the process extremely smooth and my car looked 1000 times better when I received it back. It is hard to find an honest company that cares about their customers nowadays and Theroux & Co. does just that. I HIGHLY recommend them!Christina R.
I was recently in a rear end car accident and my rear bumper and trunk were crushed as well as my heart because I love my car. I was referred by a friend to Theroux Auto Body. My experience with Theroux was very good. They were pleasant to talk to and they always answered my questions in a patient and kind voice. The results were excellent as well. My car looks like her old self and I am a very happy customer.Melanie S.
I was recently rear-ended at a car wash of all places. The person behind me put their car in Drive rather than Neutral. The car is only a few months old so I was very upset by the damage to my car. That person’s insurance company did not question who was at fault but first started by suggesting a different auto body shop in their network. (Against the law in CT) After getting over that hurdle, they want me to self appraise the damage and taking photos to uphold through a link they had send me. I contacted Doug at Theroux Auto Body who told me not to worry that he would “handle” this. He jumped on the phone with the insurance company and make arrangements for something to physically inspect my car. He arranged for a rental car and within a few days had my car repaired to perfection. By far, this was the best experience I have ever had with an auto body shop. Growing up in Hamden, I heard their name often, but never did any business at their shop. It’s no surprise to me that they have been around for so many years. Thanks again Doug for your professionalism.Bob S.
In a world where it seems customer satisfaction has taken a back seat to profits, especially in the world of auto insurance and auto body repair, it is great to find an auto body shop that is on your side. Theroux & Company Auto Body in Hamden is that kind of place. Doug Theroux, the owner of Theroux & Company, has been in the auto body business for 35 years and has handled numerous claims of mine over the years – everything from minor bumper damage to more extensive front-end and rear-end collision damage. In every case, Doug has handled every part of the process from rental car arrangements, insurance negotiation, and top-notch trusted repair work with professionalism and excellence.
Dealing with certain insurance companies these days can be frustrating as they seek to pay for as little as possible for the repair using the cheapest parts available. It is nice to know that Theroux & Company is in your corner working (and sometimes fighting) with the insurance companies to make sure your repair is done correctly and with the right parts.
If you are within driving or towing distance of Theroux & Company in Hamden, CT and are in need of auto body or collision repair service, I highly recommend that you take your vehicle to Theroux & Company.Ricky T.
This place is the best. When it comes to customer service, there is no better place. The owner Doug is highly invested into the care of EVERY vehicle. I couldn’t be happier!Jay D.
I can’t thank you enough for taking great care of me and my car.It was so thoughtful of you to repair my bumper and wax with such perfection. I appreciate all your time and expertise. My father always spoke about you so fondly and when I moved back to Hamden, my mom said “Doug Theroux is the go-to guy!” Thank you so much.Melissa D